The Challenge: Procure a Fully Invested, Full-Time Team Member with Minimal Hassle

CATALYST Integrators® is a firm that supplies fractional EOS Integrators™ to companies running on EOS. They pride themselves on providing a high-end, VIP experience to their clients. So, as CATALYST scales their business, their leadership team must continue to provide that premium experience to their clients while making time for business growth activities. The only way to support that internal growth is to off-load administrative duties, primarily from their Visionary, Jamie Munoz.

A longtime follower and evangelist of the Entrepreneurial Operating System® (EOS), Jamie knew the value of having an assistant. EOS principles such as “delegate and elevate” emphasize the importance of investing your time within your zone of genius – not on tasks that can be done by others. So, Jamie knew she needed to get out from under repetitive tasks.

Within a span of three years, Jamie tried multiple assistant models in an attempt to find the right fit. First, she tried someone she knew who had a few hours to spare, which quickly proved to not be enough time. Then, she hired an agency who helped show her the power of a good assistant, but they were only affordable part time. Next, Jamie tried another agency in hopes of having an easier time finding someone. However, she got discouraged by the lack of professionalism of some of the solo assistants and agencies, as well as the time constraints they seemed to have. She often got the feeling that CATALYST was one of many clients that an assistant was juggling and had to wait days for responses.

After the frustration of exhausting so many options, Jamie decided that CATALYST needed a more permanent and reliable solution.

The Solution: Choosing a Reliable Talent Partner Committed to the Right Fit

Finally, Jamie found herself at an EOS networking event where she shared her desire for a full-time administrative assistant whom she and her team could count on. It was then that she was referred to WorkBetterNow.

Soon, Jamie was set up with her own WBN Certified Professional®. While WorkBetterNow has a 98.63% success rate with placements in the first 90 days, there are those times where a WBN Certified Professional® is not aligned with a client. This was one of those rare cases. Jamie let the WorkBetterNow support team know this, and in her words – “they were right on it.”

Thankfully, WBN has a deep pool of high-quality nearshore talent, receiving over 4,000 applications per month and accepting only 1-2% of them as WBN Certified Professionals.

Very quickly, WBN set up three new interviews, and Jamie Munoz and the CATALYST team were paired with Jessica, who has truly been a perfect match for them.

The Results: A Fully Integrated Team Member that Accelerates Growth

Jessica quickly started contributing to the CATALYST Integrators team. Leadership knew right away that they had found “the one.” To their credit, the CATALYST Integrators team swiftly began onboarding, training and investing in Jessica. Likewise, they’ve been leaning into the training resources available through WorkBetterNow.

For example, to ensure a smooth email takeover, they are currently utilizing their WBN Success Coach to train Jessica on how to do this successfully – so the weight of this doesn’t fall on Jamie’s shoulders.

With Jessica as a full-time member of the CATALYST Integrators team, Jamie has been able to focus on growing her company. She has had the time and bandwidth to be on a number of podcasts, participate in her Strategic Coach® program and attend valuable networking events.
Jamie says, “I have gotten back 20 hours a week personally to do work only I can do as the Visionary.”

Key Results

Three key leadership team members were relieved of administrative tasks (Visionary, Integrator, & Business Development)
20 hours/week of repetitive work taken off the Visionary’s plate alone
Visionary is now able to focus on business growth activities, including growing their income-producing team members by 37% in three months

Beyond that, Jessica is making an impact on the CATALYST leadership team, including Integrator & Head of Sales Alex Hayes, who says:

“Jessica came in, and she feels like one of our team members. She cares deeply about our vision; she’s learned about EOS; she cares about what our priorities are; and she knows what our rocks are (our 90-day priorities through EOS). So, when she’s going through email or prioritizing a to-do list, and we’re throwing things over to her – she innately knows what’s the most important thing.”

Since Jessica came on board, CATALYST Integrators has been able to add four new Integrators to their team. That grows their firm by 37%, which is a giant leap in a matter of months. But because of the additional bandwidth Jessica has provided, Jamie has been able to be hands-on with these new hires to ensure a thorough onboarding and a strong foundation for future growth.

Work with a Talent Partner Who Has Your Back

Today, there are so many challenges to finding the right person to add to your team. There are a number of agencies out there you can choose from. It’s hard to know which one will ensure you have the perfect match, and which one will provide you with the support you need.

Rest assured that WorkBetterNow has your back. Their business is tailored to providing small and mid-sized businesses with full-time, affordable and professional talent. Ensuring you have a “Wow” experience every time you interact with them is their goal.

To find out more about how to grow your team with nearshore talent, reach out to us for a direct intro. We’re here to help.

Blog originally posted from Work Better Now.